Don’t worry yet if you’re suffering from a computer crash. The following are things you are supposed to do immediately if you want to have peace of mind. According to information in this website, once your laptop has crashed, the first thing to do is reboot your computer. First, try it the usual way, selecting “Restart” from the Start menu. Select restart from the options that pop up on your screen after holding CTRL+ALT+DELETE if the normal way of selecting “Restart” from the Start menu does not work. If that doesn’t work, press the power button. If it still won’t shut off, hold the power key until it shuts off. If none of those work for you, is to unplug the machine until it shuts off is your last resort. Finally, turn the machine back on so we can fix the problem as indicted here.
Run any antivirus software you have to remove malware if you are able to reboot the computer successfully. Also, try removing any programs you recently downloaded and download any windows updates. It possibly will be the latest program or aged windows version that is crashing your laptop. Also, before you reboot or crash again, now’s a good time to back up your files before something terrible happens. Once running any antivirus software is done, you are supposed to reboot the computer in a safe mode. If you still cannot get back into windows, reboot once more. Before Windows loads, tap the F8 key to open up the boot menu right as your computer’s starting up. Once the boot menu is opened, click on “Start Windows in Safe Mode.” This may be all it takes to fix your computer. However if it works perfectly, and Windows loads fittingly, follow the “Remove Malware” procedure above just in case. You can reboot in a normal way after that.
In case the Safe Mode fails to bring suitable results, get back to the boot menu as previous and click on “Last Known Good Configuration” in Advanced Boot alternative. This will restore your system settings to an earlier, functional point without affecting your personal files at all. System Restore is similar to the last step, except it may erase some recent files. Your Windows is supposed to be saving kind of a “snapshot” of your PC on a daily basis, or every time you log off, by default. To fix your computer problems totally, and you may choose “System Restore” in Advanced Boot Options to reverse your computer back to one of these recent points where the problems started. However any documents you had changed or added after that point will be misplaced. Unfortunately, many viruses purposely attack System Restore to prevent you from doing this. So this may not be the best option to help your crashed computer. Lastly, you can use the rescue and recovery software, remove and repair the hard drive or seek professional help.